Oren Eini

aka Ayende Rahien

Oren Eini

CEO of RavenDB

a NoSQL Open Source Document Database

Get in touch with me:

oren@ravendb.net

+972 52-548-6969

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Dec 11 2005

Be Nice

time to read 1 min | 101 words

Seth has a very interesting idea about call centers and making people wait. Have the call center apologize for the load, promise to call back, and give you a code to give them back so they can give you a discount later. I love the implications, and I'm actually surprise that it didn't happen before. The amount of good-will that you'll get from that is huge.

Check this post's comments for interesting discussion about ways it can be abused and why it's actually to the company's advantage if it is taken advantage of.

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