Oren Eini

aka Ayende Rahien

Oren Eini

CEO of RavenDB

a NoSQL Open Source Document Database

Get in touch with me:

oren@ravendb.net

+972 52-548-6969

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RavenDB Workshops - Deep dive into practical use of Document Data Modeling

Sep 22 2009

Things you never want to hear from a support person dealing with a production server crash

time to read 1 min | 84 words

I got all of the following during a recent support call to deal with a hard server crash:

I have never seen something like that before.
Our internal tools crash when they connect to your servers.
We are probably not going to recover this server.
You do have a backup, right?

Thankfully, it turned out to be something stupid that was fixed very quickly. But it sure was scary.

Tweet Share Share 4 comments

Tags:

Miscellaneous

Comments

22 Sep 2009
10:09 AM

dan

you do have a backup, right?

22 Sep 2009
11:11 AM

Alex Simkin

So, what was that stupid thing?

22 Sep 2009
11:17 AM

configurator

You left out the most interesting part! What was the problem?

22 Sep 2009
12:22 PM

Mr_Simple

I always start those conversations with, "No sweat, we'll just restore your backup." It's more fun to watch them puke sooner than later.

I figure if I waste 1/3 of my life doing backups everyone else can too.

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