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But it is a PRODUCTION problem
time to read 1 min | 82 words
Today I was called to fix a critical production problem, as I arrived, I had various scenarios going in my minds about what can go wrong. All of them meant that my day was basically ruined.
I was out of there in 45 minutes, I dedicated two of which to fix the problem, and the rest to educate the users that: Closing the service means that the application will not work.
Urgh!
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It remind me a situation of a lot of time ago, when I saw a bug signaled on bug tracker from an end user. The bug states that
"...In the page RequestList.aspx I saw 10 requests, when I press the Delete button for request id X the page refresh and the request X is disappeared..."
Alk.
LOL
here's a solution to this "problem" :
while (true)
{
write a service that checks if a previous service is running and starts it if not
}
Tzvi , they would probably would close it too
Hehe, I feel your pain SO much... It really bothers me sometimes that an average Israeli user has his brains eaten out by Microsoft to the point of no return. Too bad they don't die occasionally in order to prove Darwin's theory though :)
Ayende, didn't you coach your users?
I mean really, I wouldn't expect all my users to know how that computer stuff works. Most users don't really care, they just want to get their work done.
Unfortunately, we have to protect the users against themselves, I think. The least you could have done, is to educate them in advance.
"had various scenarios going in my minds "
Zaphod Beeblebrox... is that you?
@ Jens,
That is a service that runs on a dedicated machine, the users are the IT department, and it has 4 separate ways you can monitor it.
Ouch!
Sounds like you need a daemontools (http://cr.yp.to/daemontools.html) for windows, as well as a monit (http://www.tildeslash.com/monit/).
I have the fortune of looking after a legacy source code free Unix application that cannot for the life of itself not deadlock after a few hours, and occasionally it will crash (C is our friend). Since installing these two packages a few months back, I have yet to be called in about this application going down again :)
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