Oren Eini

aka Ayende Rahien

Oren Eini

CEO of RavenDB

a NoSQL Open Source Document Database

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oren@ravendb.net

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Deep Dive into RavenDB webinars

Apr 14 2006

How to annoy a Customer

time to read 2 min | 203 words

ֲ I bought Dungeons & Dragon: Storm reach on Monday, I only now managed to get the game to work. I didn't have a technical difficulty (yet). I had a font difficulty. The product key for the game was in a font that hardly distinguished between capital B and 8, and zero and the letter O are identical. To top that, the product key is case sensitive and you must enter the hyphens. The support request that I sent mentioned all of those, and I just can understand why they allowed it to get to this point. I was ready to return the game back, since it wouldn't work.

And don't get me started on the stupid password scheme. It has to be up to this size, no spaces, no weird characters (as they called it).

Those are little things, but they are annoying as hell. Using a good font would've save a lot of confusion, for instance. There is no reason for the software not to add the hyphens if they are missing, and case sensitivity is a joke.

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RECENT COMMENTS

Dmitry, Yes, but this is _known_ to be a 64 bits system - since we are allocating 3GB (not possible in 64 bits). Note t...

By Oren Eini on Answer: What does this code do?
That's why it is a good idea to compare the return value of `write` to the buffer size. "size_t" can be 32-bit on some system...

By Dmitry on Answer: What does this code do?
There's a reason we miss `write_exact` and `read_exact` from the standard library. In fact, I am surprised the chunk is actua...

By Pyth0n on Challenge: What does this code do?
kpvleeuwen, I agree, unfortunately I don't have anyone to ask off the top of my head. Thanks, I fixed the headers.

By Oren Eini on Performance discovery: IOPS vs. IOPS
It could be interesting to reach out to storage firmware developers and ask what write patterns they think would be useful ex...

By kpvleeuwen on Performance discovery: IOPS vs. IOPS

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